Last updated: 11/11/24
At Carepoint365.co.uk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in compliance with the UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal information:
Personal Identification Information: Name, address, email address, and phone number.
Professional Information: Job title, company name, and industry, if relevant.
Technical Data: IP address, browser type, device information, time zone setting, operating system, and platform.
Usage Data: Information on how you use our website and services, including pages viewed, links clicked, and session duration.
Marketing and Communications Data: Your preferences for receiving marketing communications and feedback.
2. How We Collect Your Data
We collect data through the following methods:
Direct Interactions: When you register, fill out a form, subscribe to our services, request information, or contact us.
Automated Technologies: When you use our website, we may automatically collect technical data through cookies, server logs, and analytics tools.
Third Parties: We may receive information about you from analytics providers, advertising networks, or publicly available sources.
3. Use of Your Data
We use your personal data for the following purposes:
Service Delivery: To provide, maintain, and improve our services, respond to inquiries, and process transactions.
Marketing and Communications: To send you relevant updates, offers, newsletters, and promotional information in line with your preferences.
Analytics and Improvement: To analyse website traffic, usage, and behaviour to improve our services and user experience.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Consent: Where you have given explicit consent for specific purposes, such as receiving marketing communications.
Contractual Necessity: To fulfil our obligations under any contract we have with you.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For purposes necessary for our legitimate interests, such as service improvement and fraud prevention.
5. How We Share Your Data
We do not sell or rent your personal data. However, we may share your information with:
Service Providers: Third-party vendors who provide services on our behalf, such as IT support, marketing, and data analysis.
Legal and Regulatory Authorities: When required by law or to protect our rights, users, or the public.
6. Data Security
We implement strict security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. However, please note that no online data transmission or storage can be guaranteed as fully secure.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. When data is no longer needed, we will securely delete or anonymise it.
8. Your Rights
You have the following rights under UK data protection law:
Access: Request a copy of your personal data.
Correction: Request corrections to any inaccurate data we hold.
Erasure: Request the deletion of your data, subject to legal restrictions.
Restriction: Request that we limit processing of your data in certain circumstances.
Portability: Request that we transfer your data to another organisation or directly to you.
Objection: Object to the processing of your data in certain situations.
Withdraw Consent: Withdraw your consent for any processing based on consent.
To exercise any of these rights, please contact us at [contact@carepoint365.co.uk].
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to serve you targeted advertisements. Cookies are small text files that are placed on your device to help us understand user behaviour, preferences, and patterns.
Types of Cookies We Use:
Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems.
Analytics Cookies: These cookies allow us to analyze website traffic and usage patterns, helping us improve our services and user experience.
Marketing Cookies: These cookies may track your browsing habits to enable us and third-party advertisers to deliver targeted ads that are more relevant to you. Marketing cookies help us measure the effectiveness of our advertising campaigns.
Consent and Management:
By visiting our website, you are given the option to manage your cookie preferences. You may choose to accept or reject certain types of cookies, including those used for marketing. You can also adjust your browser settings to block cookies; however, this may affect the functionality of our website.
